Child ID Software Program FAQ:

Please review this faq to see if the problem you are experiencing has already been solved.
If you have a problem with your Child ID software that is not covered here, then please e-mail me so we can solve the problem. When a child is missing, the LAST thing you need is a software problem.

FAQ

1)
Q: Does the software run on an apple or on linux?
A: It has not been tested on non-windows systems.

2)
Q: While running the interview, the program got stuck on the "READING CHILD DATA" stage. What do I do?
A: The software reads the original child data until it finds "EOF" at the bottom of the file "datatable.txt". If for some reason the datatable.txt file does not have EOF at the bottom of the file, the program will hang. The fix is to first hit ctrl-c to exit the interview, then open the file "C:\childId\datatable.txt" and add the word EOF to the bottom of the file. This is a known bug that appeared occasionally in version 1.1 and was fixed in version 1.2.

3)
Q: When I run "setup", the message says it can't find my software. What do I do?
A: Create a folder on your c drive root. Name it "Childid". Then you can manually copy all the Child Id files into that folder, and run "c:\start.bat". This problem could occur if the setup file can't find your Child Id files. Setup looks at the root folder of every drive A-Z to find your installable software. If it fails to find the files, it ends with a message that refers you to this website.

4)
Q: When I run "setup", I see the message "Access Denied", and the software doesn't work.
A: You need to be logged onto your computer with permission to write to the c: root folder. If you are a guest or have other restricted permissions, you may not be able to install the software. Please contact your technical support desk and ask them to give you more permissions to your computer.

5)
Q: My child has grown / gained weight / etc. since our information was placed on the floppy disk. I would like to update the information. How do I do that?
A: You can download UpdateData.zip and run the update tool, or you could edit the data file manually. The data file is called datatable.txt. We do not recommend manually updating the file. The file format must be "DataTitle: DATA" with one space between the colon and the data. The UpdateData.zip tool will find the original data file, ask you what to change, and update the file with the new information. It will also create a backup of the original information. The tool has been included in version 1.2 so you won't need it unless you are running version 1.1.

6)
Q: I have windows 98 and when I ran a:\setup, nothing happened. (Software did not install.)
A: Although the ChildID program runs fine on Windows 98, the installer does not. To install the software on a Windows 98 computer, follow these steps: 1) Create a folder on the c:\ root called "Childid" (C:\CHILDID) 2) copy the contents of the A:\ drive into the C:\CHILDID folder. 3) Go to the C:\CHILDID folder and double-click "START.BAT". We apologize for any inconvenience this has caused, and will correct the installer in the next version update.

If you have a problem that has not been covered here, please contact me at: jeffross@jeffross.net.

Thank you,
Jeff Ross